Privacy Policy

1. Information We Collect

Information you provide directly

When you fill out a contact form, request an estimate, or send us an email, you may provide your name, phone number, email address, home address or service location, and a description of your project. We only collect what you choose to give us.

Information collected automatically

When you visit our website, we and our service providers may collect standard technical information such as your IP address, browser type, operating system, the pages you visit, and the referring website. This information is collected through cookies and similar tracking technologies.

Cookies

Our website uses cookies to understand how visitors use the site and to improve performance. Cookies are small text files stored on your device. You can instruct your browser to refuse cookies or alert you when cookies are being sent. Some parts of our site may not function as intended if cookies are disabled.

2. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and questions
• Schedule and coordinate service appointments
• Send you information related to a project you have discussed with us
• Improve the content and functionality of our website
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not send unsolicited marketing emails.

3. How We Share Your Information

We may share your information with trusted service providers who help us operate our website and run our business - such as form submission platforms, email providers, and web analytics services. These providers are only permitted to use your information to perform services on our behalf and are not authorized to use it for any other purpose.

We may also disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Analytics

We may use third-party analytics services such as Google Analytics to understand how visitors use our website. These services collect information sent by your browser, including the pages you visit and your general location. The data is aggregated and anonymized and is used solely to improve our website. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout.

5. Data Retention

We retain personal information you submit through our contact forms for as long as necessary to respond to your inquiry, fulfill any service agreement, and comply with our legal and accounting obligations. When your information is no longer needed for these purposes, we delete or anonymize it. You may request deletion of your information at any time by contacting us at the address below.

6. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Know what personal information we hold about you
• Request a copy of the personal information we have collected from you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of any marketing communications

To exercise any of these rights, contact us by email at team@roysecitydeckandfence.com. We will respond within a reasonable time and may need to verify your identity before processing your request.

7. Security

We take reasonable steps to protect the personal information you provide from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, and by using our site you acknowledge that you understand this risk.

8. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices. Visiting a third-party link is at your own discretion.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date. We encourage you to review this page periodically. Your continued use of our website after any change constitutes your acceptance of the updated policy.

10. Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: